2022-2023 Terms and Conditions for Ticket Purchases

Seattle Shakespeare Company is committed to the health and safety of our visitors, artists, volunteers, and staff. In compliance with developing guidelines issued by federal, state, and local governments, Seattle Shakespeare has put in place preventative measures to try to reduce the spread of COVID-19 in the Center Theatre and other venues where we may perform.

By purchasing a ticket to a Seattle Shakespeare Company event, or by entering or by one’s presence in a Seattle Shakespeare Company venue, a theatre goer agrees to abide by all COVID-19 safety protocols as determined by Seattle Shakespeare Company at the time of the event. This could include but is not limited to mask wearing, temperature checks, proof of vaccination, social distancing, and use of credit cards to purchase concessions and merchandise. Theatregoer agrees to adjust any behavior as instructed by members of Seattle Shakespeare Company staff, should a staff member determine such behavior to be unsafe and request such an adjustment. Specific safety protocols will be listed on seattleshakespeare.org prior to performances and may be updated at any time.

Safety For All

With safety for all at the forefront, Seattle Shakespeare is implementing a mandatory mask policy for all employees, volunteers, and visitors to the Center Theatre. This includes all audiences attending our performances during the 2022-2023 season.

Masks Required While in Building

Per agreements with our theatrical unions and with the advice from health and safety experts, everyone, regardless of vaccination status, must wear a face covering when speaking with Seattle Shakespeare staff or volunteers, in all guest areas around the Center Theatre including Will Call, the lobby, hallways, bathrooms, the theater, and moving around. Patrons have the option of removing their mask when they are eating or drinking in the lobby. Food and drink will not be allowed in the seating area.

The nature of our performance space is very intimate, and we are taking the utmost precautions to ensure the safety of our artists and our audiences.

Additional Safety

Added safety measures include low-contact entry experience for visitors arriving at the theater, and rigorous cleaning and sanitation protocols throughout the building.

Specific health and safety protocols are determined by Seattle Shakespeare Company in its sole discretion and are subject to change. We will continue to consult with medical advisors and monitor CDC and State guidelines, and these policies may be updated as conditions evolve. Seattle Shakespeare will strive to communicate substantial changes to health and safety protocols in advance of performances. Ticket Holders should review the Seattle Shakespeare website periodically to identify changes impacting one’s ability to attend based on individual circumstances.

Seattle Shakespeare may, in its sole discretion, refuse to allow admission to any Ticket Holder who does not comply with the company’s policies.

COVID-19 Acknowledgement

Ticket Holder acknowledges and agrees there are inherent risks to health and safety associated with attendance at any Theater performance. Risks include, but are not limited to, the possibility of contracting COVID-19, a variant of COVID-19, and other communicable diseases (collectively, “Illnesses”) any of which can result in unforeseen impacts on one’s health and, in some cases, loss of life. Ticket Holder acknowledges the decision to attend a Theater performance is voluntary, solely within Ticket Holder’s discretion, assumes all risks, and understands the Theater does not and cannot prevent the spread of such Illnesses.

If you feel ill, or test positive for COVID-19, you agree not come to the Theater.

COVID-19 Waiver

In consideration of being permitted to attend and by attending any Seattle Shakespeare Company performance, Ticket Holder acknowledges and assumes the inherent risks associated with the above COVID-19 Acknowledgment. Ticket Holder and anyone acting on Ticket Holder’s behalf , knowingly and voluntarily releases the Theater, and without limitation, its Board of Directors, its officers, employees, performers, agents, and affiliates and/or any person or entity acting on their behalf (collectively, the “Theater Releasees”), waives all claims of liability and damages either at law or in equity, to the fullest extent permissible by law, that could be brought against the Theater Releasees, and relinquishes all rights to bring any claim or recover any damages associated with injury or loss of life against the Theater Releasees in connection with exposure or infection with such Illnesses arising out of entry into and/or attendance at any Theater performance regardless of any action, inaction, or fault on the part of the Theater Releasees.

Ticket Holder understands and agrees that this Agreement is subject to and will be construed in accordance with the laws of the State of Washington, without regard to choice or conflict of law provisions. If any provision in this Agreement is declared illegal, void, or otherwise unenforceable Ticket Holder agrees that such provision or part thereof will be deemed severable, and all other provisions contained herein remain valid and binding with full force and effect as if the severed provision or part did not exist.

Ticket Refunds and Exchanges

Ticket Refund

Ticket refund requests can be made up to 24 hours before the scheduled performance or event. They cannot be requested after the scheduled performance. A $5 processing fee will be deducted from all ticket refunds. A ticket purchase credit may also be requested in the form of a gift card.

To Request a Ticket Refund:

  • Email the Ticket Office at boxoffice@seattleshakespeare.org.
  • Call the Ticket Office at 206.733.8222 during regular business hours Tuesday – Sunday, 12 NOON – 5PM.
  • When requesting a gift card credit, if approved, the face value of the ticket, and applicable service fees, are placed as a gift card credit for future use. We encourage you to use any Gift Card credits within a year of transfer.

Ticket Exchange

If you are unable to attend a scheduled performance or event, you can request a Ticket Exchange. Ticket exchange fees are currently being waived for everyone for the 2021-2022 season. Exchanges require 24 hours’ notice before the printed date on the ticket.

To Request a Ticket Exchange:

  • Call the Tickets Office at 206-733-8222 during regular business hours Tuesday – Sunday, 12 NOON – 5PM.
  • Tickets exchange requests may also be submitted online
  • Tickets may be exchanged for another performance of the same production only.
  • Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance. Additional restrictions may also apply.
  • If an exchange is not possible, you may request a transfer of purchase price to a gift card.

Ticket Return/Release & Donation

If you cannot attend a scheduled performance or event, you can release your tickets for resale by Seattle Shakespeare Company, and the ticket’s face value will be donated to the theatre. 

To Request a Ticket Return/Release & Donation:

  • Call the Tickets Office at 206-733-8222 during regular business hours.
  • Requests can be made up to 24 hours before the scheduled performance or event and cannot be arranged after a scheduled performance.
  • An email confirmation will be sent initially confirming the ticket return and donation to Seattle Shakespeare Company.

Missed Performance

If you missed your scheduled performance or event and you were unable to use your ticket for any reason, did not exchange it before a performance, receive a ticket credit, or return and donate it, you may be able to use the ticket for a subsequent performance of the same show subject to seating availability.

To Request a Missed Performance Admission

  • Call the Tickets Office at 206-733-8222 on the day you wish to attend that day’s performance.
  • If there is space available, we will issue a complimentary ticket pass against your original paid ticket.